Last updated: November 2026
1. 15-Day Money-Back Guarantee
Not satisfied for any reason? Ask for a full refund within 15 days of your payment. No questions asked.
You do not need to explain why. If your refund request reaches us within 15 days of the date your payment was confirmed, we refund the full amount you paid for the order.
2. How to Request a Refund
Email [email protected] from the email address you used for your order and include:
- your order number (for example IP-AB12CD), and
- the TRON (TRC20) wallet address that should receive the refund.
We confirm your request by email and send the refund in USDT (TRC20) within 3 business days.
3. After 15 Days
After the 15-day guarantee period, refunds are no longer automatic. If we could not deliver the full number of players purchased, we still refund the undelivered part in proportion to the package price, or deliver the remaining players free of charge. You choose.
4. Payment Errors
- Overpayment: we refund the difference on request.
- Underpayment: your order stays on hold until you pay the remaining amount shown on the payment page. You can also ask for a refund.
- Wrong network or token: funds sent on a network other than TRON (TRC20), or in a token other than USDT, may not be recoverable.
5. Unpaid Orders
Orders that were never paid are cancelled automatically. No refund is needed.